Retailer shipping

This page is a working draft for Headwater wholesale customers. Dollar amounts, cutoffs, and contacts are marked TBD until ops confirms them. Do not treat TBD lines as live policy.

Free shipping minimums

Canada (metro) — TBD order value before tax/freight
Rest of Canada — TBD; may be higher than metro
United States — TBD; confirm whether this matches Canada or is a separate threshold
Territories, rural, and remote — TBD surcharge or freight quote instead of free parcel

How orders ship

Small parcel vs freight / pallet — TBD weight or cube cutoff
Carriers we use — TBD
Order cutoff for same-week ship — TBD (timezone and weekday)
Backorders and split shipments — TBD whether partials ship or hold for complete

If something goes wrong

Who to call or email — TBD account-manager line and orders inbox
Damaged freight — TBD photo window and claim owner (carrier vs Headwater)
Short shipments / wrong SKU — TBD replacement vs credit
Returns of unopened cases vs opened / used — TBD restocking

Account details retailers usually want on this page

Payment terms (Net 30 vs prepaid) and how to request terms
Whether guest checkout is allowed or accounts must be approved first
Minimum order quantity vs free-shipping minimum (they are not always the same)
Temperature-sensitive brands (chocolate, refrigerated) and summer holds
MAP / advertised-price rules if any brand requires them
How to request fixtures, testers, and marketing kits
How new store locations get added to an existing account

Questions while this page is still a draft: contact your Headwater account manager.

First name *

Last name *

Email *

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Company name *

Company website

Company type *

Wholesale

E-commerce

Retailer

Other

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